I got the replacement sim card today. I put it in the phone and called tracfone like I'm supposed to. After 20 minutes and talking to two different people I get the news that I have to wait 24 to 48 hours so they can remove some kind of error from their computer system and then they will call me and I can reactivate the phone. Sure.
When this is all over, I'm sending one heck of an email to tracfone. I don't blame the customer service people because it doesn't appear to be an issue with their knowledge of their jobs. It seems to me that the whole tracfone system itself is screwed up and completely un-customer friendly.
At this point I can only say do not order a tracfone from the website. Maybe you'll have better luck if you buy one from a local store. Good thing I don't need this phone or I'd really be ticked. I'm glad I was smart enough to just try to activate this one without trying to transfer my number and minutes from my other tracfone to this new one. I'd be out both phones and all my minutes. Because I'm sure in all of this mess, they would lose whatever minutes I had on my other phone and wouldn't give them back to me.
1 comment:
BUYER BEWARE! My family has been using various models of Tracfone for years. Yes, it is much less expensive and there are no service contracts than other cellular services. However, Tracfone is the worst when it comes to customer service. The 1-800 number you call for Tracfone is in the Philippines and not very many representatives speak English very well. I had three inactive phones that I wanted to reactivate. I purchased three 60-minute airtime pins on their web site and discovered that they combined them all into one 180-minute pin. I called to explain the problem. They willingly walked me through the process of reactivating 2 of the 3 phones with 60 minutes each. However the third phone needed a new part (SIM card), which had to be mailed. They informed me that once the new part arrived to call them and they would then be able to reactivate the phone. In the meantime, the number two phone would not work. I called them about it and they walked me through the process of getting it working again. When the part for the number 3 phone finally arrived, I called Tracfone as instructed. They informed me that I would have to buy more airtime for the phone because they added the airtime to my number 2 phone and blamed me for the problem. I explained the problem to a supervisor and still got nowhere. I reversed the charges to my credit card and I'll never do business with Tracfone again!
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